F.A.Q

 
  • How does it work?
    You place your order online and it will be received by our customer service department. The customer service agent will contact you to confirm your orders and delivery schedule. Then, your order will be then delivered to your home by our own fleet of vans. All orders placed before 3pm will be delivered the next day (Day+1). Orders placed after 3pm will be delivered the day after (Day+2), except for indent orders.
  • What are the modes of payments that I can use?
    We accept major credit cards and debit cards because everyone knows it’s safe, easy to use and reliable and they are set for world denomination. Payment for all orders shall be made in AED Dirhams.
  • Do you have cash or credit card on delivery?
    We do know that Swipe on delivery is a preferred option for some of our customers but in order to keep up with the standards we promise to deliver and due to the sensitivity of our products, we highly encourage for online payment.
  • When will I receive my delivery?
    First, once your order is received, our customer service agent will get in touch with you to confirm the delivery timing that you have selected on the website. 3pm is the cut-off time. For in-stock items, we will deliver the next day if you place your order before 3pm, you will receive your orders the day-after. For "indent" products, deliveries depend on market arrival days.
  • Do you deliver outside Dubai?
    Not at the mean time, but please drop us an email and we will (inshallah) make it happen. Please note that there is a minimum spend of Aed500 for any deliveries outside Dubai.
  • Is the delivery free?
    Above Aed200 purchase, the delivery is absolutely free in the stated areas in Dubai! Given our selection of exquisite products, it shouldn’t be hard to qualify. In the event that you are below the minimum, we charge a flat fee of Aed50 for deliveries in Dubai.
  • What if a product I ordered is out of stock?
    We apologize! We will do our very best to ensure that the products listed on our site are available, however in the rare circumstances that the product that you are looking for is not available, please be assured that we will list the product as “out of stock”, otherwise we will contact you to either suggest an alternative replacement, reschedule delivery or refund.
  • Can I change, cancel or add items to my order?
    If you would like to make changes to your order, please inform us at least 24 hours before your scheduled delivery timing. We will do our best to accommodate your request.
  • For last minute cancellations
    Maxzi The Good Food Shop reserves the right to charge the Customer a cancellation fee up to the costs of items ordered in the event that we are notified after your items have been picked and ready for delivery.
  • How can I change my 2hour delivery time slot after placing my order?
    Please call us at 971 529951277 or email us at shop@maxzi.ae to check the available time slot, which must be done 1 day prior to delivery.
  • What if I am not at home for my delivery?
    If you are not able to let us know in advance and missed your delivery, Please call us at 971 529951277 or email us at shop@maxzi.ae to check the next available time slot.

    However, please note that cancelled orders or if no one is at the delivery location to receive the order during the chosen delivery slots, Maxz The Good Food Shop reserves the right to charge the Customer a cancellation or re-delivery fee of Aed20.00.
  • Am I able to get back to my previous orders?
    Yes. When you log in, you GO TO "My Orders" and all your past orders will appear. You can simply and quickly reorder your previous selection.
  • Is the meat Halal certified ?
    Yes, it is compliant in the UAE.
  • How do I enter the discount code?
    At the payment stage of the checkout process, simply enter the code. Once the code has been successfully redeemed, the total amount will be updated.
  • Will the information that we are providing to you be private?
    We thought you’d never ask. Check out our private policy here, but in a nutshell, we will never ever give out or sell information to any non-related third parties, we hate spam, edible or not.
  • I have a problem with the product, what do I do next?
    We ask that you please check your order upon delivery. Due to the high sensitivity of our products, we are not able to accept returns. In the event of wrong delivery or if items are spoilt, we will accept returns, please let us know within 2 days from your delivery date so that we can make the appropriate arrangement.

    Any claims for spoiled / damaged products must be made WITHIN 12 HOURS OF YOUR DELIVERY TIME and we will work with you to make it right or issue you a credit. Please call us right away at 971 529951277.

    Please contact us prior to discarding any item that you are not satisfied with. In order to ensure that we are delivering food of the highest quality, we may choose to pick up an item that is not to your satisfaction.