Maxzi The Good Food Shop is committed to protect the privacy of anyone using this site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. We take your privacy seriously and take all measures to protect your personal information.
Our Policy explains what information we collect on our Website, how we use and/or share this information, and how such information is maintained. By using Maxzi The Good Food Shop Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use Maxzi The Good Food Shop Website. Please note that this Policy applies only with respect to the information collected on the Maxzi The Good Food Shop Website and not any information collected or obtained through other methods or sources.
Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.
What personal data does Maxzi The Good Food Shop collect?
We gather various types of personal data of our users and customers, as explained more fully below.
Data that is voluntarily provided. Maxzi The Good Food Shop collects personal data that you voluntarily provide to us, whether through the Site, or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site, or in the course of obtaining the services provided by Maxzi The Good Food Shop, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site, or to obtain certain services from us.
Use of your personal information
We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorisation, processing and verification services or with third parties for fraud screening purposes.
Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
By registering on the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Profile section of the Site.
Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
Accessing, reviewing and amending your personal information
You can access and review your personal information in the My Profile section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Profile section on the Site or, alternatively, by contacting our customer support team. The "Customer Support" link at the top of each Site webpage contains our customer support email and phone details.
Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
Third party website links
The Site may contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website.
In order to improve our products and services, we collect data by way of “Cookies”. Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you visit a particular website pages on the Site, the cookie identifies your browser with a unique, random number.
The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you choose to use these features, you may limit the functionality we can provide you when you visit our site.
Please note that we may email you for the following purposes:
a. as part of our service. For example, we send (or may send) emails to you in some of the following example circumstances:
after Registration, notifying you of your account details;
as reminder emails about the services we offer;
as a promotional newsletter;
to offer related services to you from Maxzi The Good Food Shop
However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.
Data Security and Retention
As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.
Maxzi The Good Food Shop understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Maxzi The Good Food Shop does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Maxzi The Good Food Shop hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.
The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.
How you can contact us about privacy questions
If you have questions or concerns about our collection and use of your personal information, please contact our customer support team at the "Customer Service" link at the bottom of any Site webpage.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore you are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.